Managing for Impact

Shared Services

Continuous Improvement Process

HRD & Training Strategies for Organizational Impact

Chain Gang Simulation

Presenting for Action

Coaching for Results

Association

An Overview:

HR would like to move up the value chain but to do that transactional work will have to be moved out or consolidated.  Shared Services set up and success enables HR to move up the value chain by consolidating and optimizing transactional work. When done right, Shared Services can bring about improvements in quality, customer satisfaction and cost savings.   We will be able to share with you experiences of having set up such a structure in Asia as well as one globally. 

Key Concepts:

• Understand how shared services enable broader organization to move up the value chain – HR value chain – business case for setting up shared services
• Learn the 12 step model to starting up shared services organization
• Learn how to ‘operationalize’ shared services – ‘Design for Quality’
• Learn what not to do when setting up Shared Services in Asia as well as globally – key learning
• Use of measurable indicators and clear end state will also help the organization with its success
• Importance of transparent communication in the change management process during set up to start up

Key Skills:

1. Learn how to form ‘one’ organization – reasons for pulling into One Organization
2. Drive one worldwide strategy with focus on success indicators – what are the critical 3-4 indicators
3. Start with quality (customer) and controls which will drive productivity and cost
4. Focus on customer service behavior – what is customer service behavior
5. Consolidate by phase and locations – key learning on global implementation
6. Planning and putting right skills in the right place
7. Develop and maintain a pervasive data culture
8. Standardize processes, re-engineering for quality
9. Put in place a robust, integrated technical infrastructure
10. Put in place a formal & robust supplier management
11. Design for Success – design in for world class indicators at the start
12. Put in place a sustainable performance monitoring process
13. Clear and consistent communication – ‘constancy of purpose’
14. Change and transition management application

Delivery Methodology:

• Workshop style with numerous exercises to apply concepts to actual work situation
• Opportunity to benchmark against other companies
• Consulting model will include executive and team coaching

Target Audience:

• Senior HR VPs, Directors or Managers
• Project leaders for start up
• Shared Services directors or managers
• HRIS managers