Managing for Impact

Shared Services

Continuous Improvement Process

HRD & Training Strategies for Organizational Impact

Chain Gang Simulation

Presenting for Action

Coaching for Results

Association

An Overview:

Program uses action learning to deliver key skills and concepts of managing through people to get business results.  The key theme is about helping managers set the right environment for the employees to do what they do best and to get out of their way.  It is about tapping every single employee in the organization and facilitating them to contribute their best to the organization’s bottom-line results.  This program is designed to provide participants time to practice key skills in between modules.  Within each module exercises are used with real life work situations to ensure the key skills and concepts can effectively be transferred from classroom to workplace.  We end the program with a highly intense simulation to show how all the skills and concepts work together. 

Target Audience:

• First line managers and supervisors in manufacturing or service industries
• Project managers

Key Concepts:

• Dealing with the change and transition when one moves from being a successful individual contributor to a people manager - awareness and steps to deal with the transition effectively
• Balancing between getting job done and developing people who work for you -- at the end of the day an effective manager gets work done through his/her people
• Essentials for high-level performance:
• Clear expectations concerning performance results
• Feedback, reliable, continuous, self-monitored and informal information concerning how one's performance compares with expectations
• Control over resources necessary to meet the expectations
• Rules for giving encouragement - behavioral reinforcement
• Rules for giving advice - formative behavioral feedback
• Essentials for team work - goals, plans, roles, decisions and coaching among team members
• Learning the art and science of getting clear messages through to another human being - three channels of communication, different styles of people and how they take in information. 
• Learn a modular organization system to cut your preparation time considerably
• Practice the appropriate ways to put some pizzazz in your presentations
• Using structured problem solving to solve customer problems at systemic level improving quality, productivity, cost and increasing customer satisfaction
• Learn and practice 2 page project management to quickly get buy-in to project goals and approaches with senior management and business partners - saves time and gets to the core of business issues without going through complex project management modules
• Linking problem solving and project management to continuous improvement in meeting and exceeding customer expectations
• Understanding the six sources of conflicts with practical solutions to apply immediately
• Learn and practice the effective behaviors of stakeholder management - gain trust, get buy-in

Key Skills:

• Personal Change and Transition Management - reducing time to emotionally move from one role to another
• Setting clear expectations with regards to performance results - key step to effective performance management
• Providing simple tools for self-monitored feedback systems
• Coaching with behavioral reinforcement and advice giving
• Group Decision making - consultative decision-making rather than consensus
• Structured Problem Solving  - 7 step
• Project management lite - utilizing a simple tool to get senior management buy-in quickly
• Stakeholder management
• Conflict management
• Developing and delivering key messages for formal presentations to 'chalk-talk'

Delivery Method:

• Participants are expected to bring real work situations and examples into the learning
• Participants will have to practice the key concepts and key skills between modules
• Participants will practice key skills either through presentations or group work
• Participants will also get personal and specific coaching