Managing for Impact

Shared Services

Continuous Improvement Process

HRD & Training Strategies for Organizational Impact

Chain Gang Simulation

Presenting for Action

Coaching for Results

Association

An Overview:

Continuous Improvement Process (CIP) provides the foundation for organization to compete with their competitors.  The Continuous Improvement Process is a top management led company wide effort to reduce waste and cost, improve quality and productivity and thereby improving customer satisfaction. It is based on teachings of Dr. Deming and Dr. Juran coupled with actual hands-on experiences in manufacturing and sales/marketing environment in Asia.  It is a continuous process of ‘Plan-Do-Check-Act’ complemented with coaching provided to senior management to lead the company-wide effort from the top.  An organization will have the capability to assess itself and to put into action plans to close the gaps.  We will work with organizations to be able to sustain the Continuous Improvement Process in terms of setting up and training problem solving teams to fix systemic issues linked to the strategic planning process of the organization.   We will also share with organizations the lessons learned in previous implementations so that organizations can benefit from those key learning. 

Key Concepts:

• Approaching Continuous Improvement Process as a program or fad-of-the-month will guarantee failure – CIP is a on-going process as goals are always shifting, competitors changing
• Use CIP lite to self-assess what is current situation and to develop action plans to fix the critical few – on-going self awareness is key to prevent complacency, the biggest contributor to organization losing their competitiveness
• Learn to use 20/80 rule to prioritize focus and optimize limited resources – 20% that results in 80% impact; doing the right thing right the first time is key
• CIP is a total business approach that emphasizes ‘constancy of purpose’ – strategic planning process and alignment of goals to engage all employees
• Learn how to manage with data and customer focus – teams using structured problem solving to fix systemic issues

Key Skills:

• Learn step by step process of implementing and sustaining a Continuous Improvement Process in your organization
• Developing and harnessing mission, vision and strategic objectives to align every employee in the organization – key leadership role and behavior to engage employees
• Managing with data utilizing a structured problem solving methodology – solve customer problems
• Forming and de-forming problem solving teams
• Continuous self-assessment of current state vs. end state
• Fixing systemic issues at root cause level vs. symptoms
• Engaging and tapping the mind-share of every single employee in the organization

Target Audience:

• All senior managers and leaders
• VP or Senior HR managers
• VP or Senior Training managers
• VP or Senior OD managers